EXPERIENTIAL

Elf Academy, Bakehouse Factory

Metrocentre, Gateshead

Elf Academy is an immersive & interactive Santa experience in the UK’s second largest shopping mall. Each day we inducted up to 700 people into the Academy, with three family groups entering the experience every 5 minutes.

Role:

Event Manager

Responsibilities:

  • Responsible for managing & motivating a team of 11 to ensure all families receive excellent customer service. The team changed daily & was a mix of performers, merchandise & FOH staff

  • Consistent multitasking & problem solving in a live, time pressured environment

  • Efficiently dealing with complaints, queries, technical & production difficulties

  • Coordinating back of house logistics – laundry, costume replenishment & deliveries

  • Administrative duties such as stock management, tracking sales & end of day reporting

  • Using Digi Tickets & Shoot Systems as well as training others in these systems